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Quality review
A documented process for material review, issue documentation, investigation, and any agreed next steps.
Quick answer
They are reviewed against the approved specification, artwork, size and quantity records, order terms, reported issue and supporting evidence rather than a generic retail return assumption.
Your next step: Preserve the project reference, product, size, quantity, images, packaging and timeline before requesting review.
Approval reference: The approved specification, artwork version, written quote and accepted order terms control the project.
Project-specific confirmation: This page does not prove a certification, test result, factory ownership, customer relationship or fixed commercial term unless a named source is provided.
Custom and private-label products are produced against approved artwork and specification and are generally not treated like unchanged retail stock. Cancellation, change, defect review and remedy terms must be stated in the written quote or order documents.
Report a suspected defect with the project reference, affected quantity and clear images. Do not return products without written instructions.
Draft custom-product policy
Custom products are made against buyer-approved documents and are not handled like unchanged retail inventory. Final policy requires merchant and legal approval.
| Situation | Required evidence | Review route |
|---|---|---|
| Buyer change before release | Written requested change and project reference. | Commercial, artwork and timing impact confirmed before acceptance. |
| Buyer change after release | Written request and affected product/quantity. | May be unavailable or subject to incurred work, material and schedule impact. |
| Size selection issue | Product, ordered size, sample/size route and affected quantity. | Compared with the approved allocation and agreed fit process. |
| Possible defect | Project reference, product, size, quantity, clear images and date observed. | Quality review followed, where applicable, by written next-step instructions. |
| Unauthorized return | No prior return instruction. | Do not return goods until the review team provides the required route and address. |