What does the DEER warranty cover?
DEER custom cycling apparel has a two-year limited warranty from delivery to the original buyer. It covers defects in materials and workmanship.
What is excluded?
- Normal wear.
- Damage from accidents or crashes.
- Misuse or incorrect care.
- A change of size preference or choosing the wrong size.
If DEER supplied a different size from your approved order, see how we correct order errors.
How do I report a garment fault?
Email robert@deercruisedesign.com with the details below. Keep the affected garments and packaging until you receive instructions.
- Your order reference, product name, size and affected quantity.
- Clear photos of the whole garment and the specific issue.
- When you first noticed the problem and how the garment was used and washed.
- Photos of the carton or packaging if transport damage may be involved.
When will DEER review my claim?
We review complete claims within 5 business days. We check the garment against the approved specification and artwork, using the photos and care details you send. We may need more information to establish the cause.
What happens if a defect is confirmed?
DEER repairs or replaces confirmed defective garments at no charge and covers approved return shipping. We give you the repair or replacement schedule after review; the 5-business-day review period is not the repair or replacement deadline.
Wait for return instructions and the return address before shipping anything. Wash a used garment before returning it if we request a return, following its care label.